As we enter August 2024, the airline industry is still grappling with the effects of the COVID-19 pandemic. Since travel resumed in early 2022, airlines have faced numerous challenges, including staffing shortages, strike actions (both actual and potential), stricter regulations, and increasing operational costs. These factors, combined with the typical difficulties of running an airline, can significantly impact the quality of service. As a result, travelers may experience inconveniences that lead to additional time and expense in reaching their destinations.
According to The Air Travel Consumer Report, as of May 2024, flights with major U.S. airlines were delayed between 20% to 40% of the time. Given these figures, being prepared is essential. Here are some tips to help you manage potential flight delays or cancellations:
- Add your contact information to your reservation when checking in and enable notifications from the airline. This allows you to receive early updates about any changes, and it may provide alternative flight options along with the notification. If an alternative flight is suitable, you can accept it and be rebooked automatically.
- If you’re already at the airport, visit the airline’s counter right away. Although you may have to wait in line, speaking directly with a representative can often lead to better resolution of your booking situation. In some cases, they may waive certain fees or offer accommodations that aren’t typically available. Remember, airport staff are there to help, and treating them with kindness and patience can go a long way.
- During business hours, contact your travel advisor. We have access to your reservations and can search for available flights across multiple airlines. However, please note that we may not be able to waive any airline fees for short notice rebooking unless the delay is due to a known ongoing event.
- Review your itinerary for an emergency contact number. Business travelers often have access to emergency after-hours support, although this service incurs a fee and should only be used as a last resort when all other options have been exhausted. Accessibility to agents on this line may also be limited during widespread disruptions, even if they are not occurring in your immediate area.
- Consider purchasing travel insurance. While it may not be practical for business travelers—given the potential for low or waived change fees and flight credits in case of cancellations—it is highly recommended for vacation travelers, especially as a single delayed flight can impact an entire itinerary.
- Plan ahead and pack a lot of patience. The airline industry continues to adapt to the new normal. Accept that flights may not be as reliable as they once were, and allocate additional time to reach your destination. If you find yourself waiting in an airport longer than expected, treat yourself to a lounge pass or a nice meal to enhance the experience. Embrace flexibility, and you may be pleasantly surprised when your flights go smoothly and arrive on time.
